Last Updated: August 4th, 2025
This Privacy Policy (“Policy”) explains how Viral Coach, LLC (“Viral Coach,” “we,” “us” or “our”) collects, uses, discloses and safeguards personal information in connection with our websites (including www.viralcoach.com), programs, the Skool community, virtual meetings and other related services. This Policy is designed to meet the standards required by applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act/Privacy Rights Act (CCPA/CPRA), Canada’s PIPEDA, Australia’s Privacy Act and other global privacy regimes. By using our Services, you agree to this Policy and our Terms of Service (www.viralcoach.com/terms) (“Terms”).
This Policy applies to all personal data processed by Viral Coach through our websites, services, programs, Skool groups, and related activities, regardless of your country of residence.
The categories of personal data we may collect depend on your interaction with us and your jurisdiction:
Contact Information. Name, email address, mailing address, phone number, business name and business location.
Account & Usage Data. Username, IP address, browser/device details, geolocation, account login history, referral data, cookies and platform analytics.
Payment & Transaction Data. Payment information is processed securely by third‑party payment processors (e.g., Stripe, PayPal). We do not store full payment information ourselves.
Recordings. Audio or video recordings of virtual calls, consultations, webinars and meetings (with explicit notice and only when required for quality, training or compliance).
Other Voluntary Data. Any other information you submit voluntarily (e.g., testimonials, emails, forms or support tickets).
Children’s Data. We do not knowingly collect personal information from individuals under age 18. If we discover such data, it will be promptly deleted and access terminated.
We process personal data only where we have a lawful basis to do so. Purposes include:
Contractual Necessity. To deliver Services, process transactions, provide customer support and verify your identity.
Consent. For marketing communications, recordings, use of cookies and certain international data transfers where required (e.g., EEA/UK).
Legal Obligation. To comply with regulatory requirements and respond to lawful enforcement requests.
Legitimate Interests. To improve our products, protect our users, secure systems, run analytics and develop new offerings.
Primary uses include processing payments, managing subscriptions, delivering purchased services, responding to communications, and delivering personalized marketing (per your preferences). We may record consultation calls with notice and only for legitimate business purposes.
We use cookies, pixels and similar technologies for analytics, marketing, personalization and site functionality. Where legally required (e.g., EEA/UK), we will obtain consent for non‑essential cookies. You may adjust cookie settings in your browser; however, disabling cookies may affect site functionality.
5. Data Sharing & International Transfers
We may share your data:
Service Providers. With vendors performing services for us (IT, analytics, marketing, payment processing) under contractual confidentiality and processing limitations.
Government & Legal. With governmental agencies or legal/regulatory bodies when legally required or to enforce our rights.
Corporate Transactions. In the case of merger, acquisition or asset sale, subject to continuing compliance with this Policy.
If you reside outside the United States, your data may be transferred to and processed in the United States or other jurisdictions with different data‑protection standards. Transfers rely on Standard Contractual Clauses or equivalent safeguards as required under the GDPR/UK GDPR.
For EEA/UK Users (GDPR):
You have the right to:
Access, correct, or delete your personal data.
Restrict or object to processing (under certain circumstances).
Withdraw consent (where processing is based on consent).
Request data portability (in structured, machine-readable format).
Not be subject to automated processing or profiling producing legal effects.
Lodge a complaint with your data protection supervisory authority.
To exercise your rights, email: support@viralcoach.com.
For California Residents (CCPA/CPRA):
You have the right to:
Know what categories and specific pieces of personal data we collect and why.
Request deletion of your personal data (with some exceptions).
Opt out of the sale or sharing of your personal information (we do not sell data as defined by law).
Not face discrimination for exercising legal rights.
You may submit two rights requests per 12-month period. To exercise CCPA rights, email: support@viralcoach.com. Identity verification may be required.
For Canada, Australia, Brazil, and other jurisdictions:
Similar access, correction, portability, complaint, and deletion rights apply, tailored to local law. Contact us for details or to exercise rights.
7. Your Choices
8. Data Retention
We retain personal data only as long as necessary for the purpose collected, to comply with legal or regulatory requirements, resolve disputes or enforce agreements. Recordings are retained as long as needed for quality control or legal record‑keeping and then deleted or anonymized.
9. Data Security
We employ technical and organizational safeguards (encryption, access controls, secure hosting, employee privacy training and incident‑response plans) to protect personal information. However, no digital transmission or storage is 100 % secure; use of our Services is at your risk.
10. Children’s Privacy
Our Services are not directed to children under 18. We do not knowingly collect data from minors. If we discover that we have collected data from a minor, we will delete it and terminate the account.
11. Changes To This Policy
We may update this Policy periodically and will post the updated Policy with a revised effective date. If changes materially affect your rights, we will provide notice via email or platform alert. Continued use of our Services after the changes become effective is deemed acceptance.
