Payment Terms & Refund Policy

Last Updated: December 17th, 2024

Welcome to Viral Coach, a suite of services, products, and information provided by Viral Coach, LLC to be referred to as ("Viral Coach", "we", "us", or "our") hereafter.

We provide access to a website ("site") comprised of various pages operated by us, our Skool Community, as well as varying products and services as detailed therein. When you visit or shop at www.viralcoach.com, use Viral Coach products or services, join the Viral Coach Skool Community, or use materials provided by or documents related to Viral Coach in connection with any of the foregoing (collectively, “Viral Coach Services”), Viral Coach provides these services subject to the following conditions:

1. Non-Refundable Deposit

Full-Stack Clients

A deposit is required to begin the onboarding process for full-stack coaching, and to gain access to program materials for our program before an initial Strategy Session meeting can be held. All deposits are final, and no refunds will be provided.

2. No Refunds

Due to the irrevocable nature of the information and services we provide, all sales are final and no refunds will be provided.

2. Payment Terms

Full-stack / Private Clients

Upon signing a Client Services Agreement, you agree to pay Viral Coach for the services set forth in your Client Services Agreement in accordance with the agreed upon Payment Schedule and Payment Terms included in that Agreement.

Skool Community Members

Upon enrolling in our Skool Community, you agree to pay Viral Coach for program membership in accordance with the payment terms, amount, and duration shown via Skool during the enrollment process.

If you enroll in Skool via an alternative payment method, the same terms, amounts, and durations show in Skool apply.

You may cancel your membership to our Skool Community at any time if you do not wish to continue. However, Viral Coach does not provide any partial, pro-rated, or otherwise adjusted refunds for cancellation in the middle of a billing cycle.

3. Responsibility of the Client

Failure to use any of the benefits or resources made available to you as a result of engaging our services does not relieve you of your payment obligations under the Client Services Agreement (for Full-stack clients) or Skool Terms of Service (for Skool Community Members).

Viral Coach provides coaching, education, and training but it is up to you to take full advantage of the program content, coaches, and all supporting resources that are made available to you.

4. Missed or Overdue Payments

Full-stack Clients

Viral Coach may, at our sole discretion, begin work with a deposit to from you in order to avoid unnecessary delays. However, all payments must be made on time in accordance with the payment schedule defined in your Client Services Agreement.

Upon signing the Client Services Agreement, you acknowledge that failure to adhere to the payment terms set forth the Agreement, including any missed or overdue payments, will result in a breach of the contract if uncured for seven or more days.

We will provide courtesy reminders of approaching and currently due payments, and will provide written notice should a breach occur as a result of an overdue payment. However, presence of a written notice or lack thereof does not prevent payment overdue by seven days or more from automatically constituting a breach of the agreement.

Once overdue payment results in a breach, you will have fourteen days to resolve the overdue amount. During this period, we reserve the right to suspend any pending services or deliverables until the outstanding balance has been resolved. Should the you not rectify the missing payment by the end of the fourteen-day period, we reserve the right to terminate the Agreement and withhold delivery of any remaining services or deliverables, and the full remaining balance of the contract shall become due.

5. Payment Methods and Transaction Data

Clients can pay by credit card or debit card. Payment details will be collected through a secure financial data collection mechanism. By paying, you acknowledge and agree that we may hold data relating to the transaction, including the last four digits and the expiration date of the card used to purchase the products or services, together with details on when payment is due.

6. Recurring Payment Authorization

Full-stack Clients

By signing the Client Service Agreement, you acknowledge and agree that payments may be due on a recurring basis in accordance with the payment terms set forth in the Client Service Agreement, depending on the Payment Option you selected.

If you do choose a Payment Option that requires recurring payments, you must opt-in to automatically recurring billing for the duration of the agreement and authorize automatic payment collection via the secure financial data collection mechanism used by us to engage our services.

If you do not wish to opt-in to automatically recurring payments for the duration of the Agreement, you may select the “Paid in Full” Payment Option available in the Agreement, and must resolve the balance due before your chosen Start of Program date.

Skool Community Members

By enrolling in our Skool Community as a paid member, you select the payment option which works best for you, and thereby acknowledge and agree that recurring payments will be made at the interval of your choosing (monthly or annually).

7. Chargebacks

Upon submitting payment to engage our services, you agree not to request, advise, file a claim, or seek a chargeback via your bank or credit card company. You agree that any disputes that you may have with respect to services provided or payment owed to Viral Coach must be addressed directly between you and Viral Coach.

Full-stack Clients

If a chargeback occurs, you will have breached the Agreement and will forfeit all remaining services that have not yet been performed under the Agreement. We will have no further obligation to you under the Agreement, and the full balance of the program owed remains due.

Further, the amount of the chargeback shall be subject to a finance charge in the amount of one and one half percent (1 ½%) per month until repaid in full. Further, we will be entitled to recover from you all damages, and reasonable and necessary attorneys’ fees, and costs associated with pursuing collection and/or recovery of the amount of the chargeback.

We are fully committed to delivering everything outlined our Client Services Agreement, and a lot of value above and beyond that. We hope that if you have any concerns, we’ll be able to work through them together and make progress toward your goals rather than moving backward via a chargeback.

Skool Community Members

If a chargeback occurs, you will have breached Skool's Terms of Service and will forfeit any remaining membership duration.

We are fully committed to delivering a quality experience in the Viral Coach Skool Community, and a lot of value above and beyond what's described during enrollment. We hope that if you have any concerns, you will notify us right away so we have a chance to address your concerns and elevate your experience in our community before resorting to a chargeback.

8. Contacting Us

We encourage our customers to contact us with questions or comments about our services. If you have any questions concerning any of the terms outlined in this policy, please feel free to do so by sending an e-mail to support@viralcoach.com.

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