Terms of Service
Last Updated: August 4th, 2025
Welcome to Viral Coach, LLC (“Viral Coach”, “Company”, “we”, “us”, “our”). These Terms of Service (the “Terms”) govern all products and services provided by Viral Coach, LLC, a Delaware limited liability company with a principal mailing address at P.O. Box 3626, Palmer, Alaska 99645 (“Viral Coach,” “Company,” “we,” or “us”). By enrolling in, purchasing, accessing, or using any Viral Coach™ offering—including but not limited to programs, memberships, the Skool™ community, workshops, or addenda such as the Testimonial Partnership Addendum—you (“Client,” “Member,” “User,” or “you”) accept and agree to be legally bound by these Terms and any addenda incorporated herein.
These Terms form a single unified agreement together with the Program Agreement, the Skool Membership Agreement, the Skool Membership Terms, the Staffing Terms, the Testimonial Partnership Addendum, the Acceptable Use Policy, and the Privacy Policy (collectively, the “Agreement”). In the event of a conflict between these Terms and any specific addendum, the addendum will control only for that product or service.
To promote clarity and avoid repeating definitions across documents, the following definitions apply throughout the Agreement. Capitalized terms not defined here shall have the meanings given in the relevant addendum.
“Client” / “User” / “Member” – An individual or entity that purchases, subscribes to or uses Viral Coach services.
“Program Agreement” – A product-specific agreement for Viral Coach’s intensive coaching program that sets forth deliverables, pricing, term, guarantees and other program‑specific terms.
“Skool Membership Agreement” – The agreement governing annual membership in the Viral Coach Skool™ community.
“Skool Membership Terms” – Additional terms detailing features, payment conditions and guarantees relating to the Skool community.
“Staffing Terms” – Terms covering Viral Coach’s recommendations of candidates for roles such as editors and virtual assistants.
“Testimonial Partnership Addendum” – A promotional addendum offering bonus access in exchange for an authentic testimonial.
“Services” – All programs, memberships, products, consulting, content, technology, staffing recommendations and related services provided by Viral Coach.
“Deliverables” – Any materials or services provided to you under a Program Agreement or Membership (e.g., coaching calls, custom program plans, video editing, or Skool community resources).
Viral Coach’s Services are intended for legal adults. You represent that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into this Agreement. You further acknowledge that you are entering this Agreement solely for business or commercial purposes and not for personal, family or household use, and you waive any statutory cooling‑off or rescission rights that apply only to consumer transactions. By clicking “Subscribe,” “Buy,” “Join,” or similar, or by enrolling in or using our Services, you affirmatively consent to these Master Terms whether or not you sign a separate document. Acceptance by conduct, including paying for or accessing Services, also constitutes agreement. Viral Coach reserves the right to refuse, suspend or terminate service where required by law, risk, or violation of this Agreement.
We provide specialized social‑media coaching and consulting services designed to improve your online presence and engagement. The specific deliverables for a Program or Membership are described in your Program Agreement or Membership Agreement. Typical deliverables may include group coaching sessions, 1‑on‑1 guidance, custom timelines and working plans, studio and gear setup, scriptwriting support, done‑for‑you interview‑style filming, multi‑platform video editing, ManyChat funnel integration, unlimited strategy calls, and access to the Viral Coach™ Skool community. Your entitlement to deliverables is contingent upon timely payment and compliance with this Agreement and the applicable addendum.
Payment Obligation. You agree to pay all fees, setup charges, installments, renewals and applicable taxes described in your Program Agreement or Membership Agreement. Payment plans are provided as a courtesy and do not reduce or prorate the total cost of the program. All payments must be made on schedule via approved payment methods. Non‑U.S. clients are responsible for additional taxes or fees. Unless explicitly stated otherwise, the full program or membership fee is owed even if you pay in installments.
Automatic Renewal. Memberships (e.g., Skool) renew automatically at the current rate unless cancelled before renewal via the relevant platform or by contacting support. You may manage cancellations through the Skool platform or by emailing support@viralcoach.com. Renewals may be subject to updated terms and pricing.
Failure to Pay. If a payment is late, Viral Coach may suspend or terminate access after a 15‑day grace period; any earned incentives may be forfeited.
No Refunds Except as Stated. Refunds are available only to the extent described in Section 5 (Refunds & Guarantees) or where required by law. Beyond those limited guarantees, no partial, pro‑rated or implied refunds will be issued.
A. Money‑Back Guarantees.
Program Clients. Viral Coach may, at its sole discretion, offer a money‑back guarantee to program clients under a separate Money‑Back Guarantee Addendum. Unless such an addendum is executed, all program fees are non‑refundable except as provided in the Ten Million View Guarantee or required by law.
Skool Memberships. Skool memberships carry a 24‑hour money‑back guarantee. If you request cancellation within 24 hours of enrollment, your payment will be refunded. After 24 hours, no refunds, credits or prorated billing apply except where required by law.
B. Ten Million View Guarantees.
Program Guarantee. If you do not achieve ten million cumulative social‑media views within twelve months after completing your Program, Viral Coach will refund the total program fees provided you meet all conditions in your Program Agreement: (a) all payments are current; (b) you posted at least thirty videos per month, edited by a Viral Coach‑trained editor, for ten consecutive months; and (c) you participated fully in the training and submitted your refund request within 30 days after the guarantee period.
Skool Guarantee. For Skool memberships, if you do not achieve 10,000,000 views after twelve months of active membership, you may request a refund if you met the required posting, payment and participation commitments.
C. Cancellation / Termination
Cancellation and Termination. Except as permitted by the guarantees above, cancellation is allowed only by (a) mutual written agreement or (b) material breach with written notice and a 30‑day opportunity to cure. Skool members may cancel renewal at any time via the Skool platform; cancellation takes effect at the end of the prepaid term.
No Chargebacks or Payment Reversals. By making any payment—whether credit/debit card, ACH, or wire—you acknowledge all charges as valid and waive any right to initiate chargebacks, reversals or payment disputes, except in cases of proven fraud or billing error. Dissatisfaction with Services, non‑usage or subjective value does not constitute grounds for a chargeback or reversal.
Pre‑Dispute Requirements. Before initiating any dispute or claim, you must notify Viral Coach at admin@viralcoach.com, stating the alleged basis for your dispute and allowing at least 15 business days for us to investigate and resolve the matter.
Authorization and Waiver. You authorize us and our payment processors to contest any chargeback using all available evidence—including correspondence, service logs and acceptance of these Master Terms.
Consequences of Improper Chargebacks. Initiating a bad‑faith or unwarranted chargeback is a material breach. Upon breach, Viral Coach may (i) suspend or terminate services and access; (ii) accelerate all contract fees; (iii) assess an administrative/merchant damage fee (minimum \$500 per dispute or maximum permitted by law); and (iv) initiate binding arbitration or legal action to recover damages, merchant fees and collection costs. Merchant evidence may be shared with processors, arbitrators or law enforcement. We may also report suspected fraud to financial institutions and law enforcement.
Liquidated Damages. If you initiate a bad‑faith chargeback, you acknowledge that reputational and operational injury will far exceed the payment at issue; we may seek liquidated damages equal to three times the disputed sum or $25,000 USD, whichever is greater, plus all reasonable costs and fees. These provisions apply regardless of jurisdiction.
Incentives. Certain programs may offer conditional incentives (e.g., free Skool membership extensions or bonus services) upon successful completion of testimonial requirements. Eligibility, exclusions and obligations are described in the Testimonial Partnership Addendum. You must meet all conditions—including good standing, timely payment and submission of an authentic testimonial—to receive any incentive.
Testimonials. All testimonial statements must be factually accurate and comply with Federal Trade Commission (FTC) and global advertising standards. Incentives may be forfeited if you miss a testimonial requirement, fail to submit on time, fall behind on payments, initiate a chargeback, reside in an excluded jurisdiction or exercise a statutory cooling‑off right. By providing a testimonial, you grant Viral Coach a perpetual, worldwide, royalty‑free license to use, edit (for clarity/length only) and publicly display your testimonial on any platform.
Non‑Circumvention. You agree not to circumvent Viral Coach by hiring, engaging or contracting directly with any contractor, candidate or third party introduced to you through our Services without our written consent. You further agree not to replicate, sell or license Viral Coach’s methodologies, curriculum, frameworks or proprietary content to others, except as expressly allowed by these Master Terms.
Company IP. Viral Coach retains all intellectual‑property rights in and to its websites, software, content, training materials, video clips, audio clips, graphics and any other materials accessed through the Services. You receive a limited, non‑exclusive, non‑transferable license to use Program content solely for your individual or internal business use. You may not resell, reproduce, distribute or make derivative works of any Company IP. Unauthorized use may result in immediate termination and liquidated damages.
Client Content. You retain copyright in the original content you create. You grant Viral Coach a limited license to transform client‑provided content (e.g., editing or repurposing your video content) and to use such transformed content for program delivery. You may not sell or sublicense transformed content without our written permission.
Third‑Party Platforms. Some Services require you to accept third‑party terms (e.g., Stripe, Skool, social media platforms). You are responsible for reviewing and complying with those policies; Viral Coach is not liable for third‑party platform acts or omissions.
You agree to use the Services lawfully, ethically and responsibly. Prohibited activities include: (i) illegal activities or the sale of illegal goods; (ii) distributing viruses or malicious software; (iii) sending unsolicited communications or spam; (iv) defaming, abusing, harassing or harming others; (v) violating privacy or intellectual‑property rights; (vi) attempting unauthorized access to our systems; or (vii) interfering with or disrupting the Services. We reserve the right to suspend or terminate your access and report violations to authorities. See our Acceptable Use Policy for additional obligations and enforcement procedures.
Our collection, use and disclosure of personal data is governed by our Privacy Policy (https://www.viralcoach.com/privacy), which is incorporated by reference. We collect only the personal data necessary to provide Services, process transactions, deliver support, comply with legal obligations and improve our offerings. Categories of data may include contact information, account and usage data, payment and transaction data, audio/video recordings of calls (with notice), and other voluntary information. We do not knowingly collect data from individuals under 18 and will delete such data upon discovery. We share data with service providers, regulatory authorities and in the context of corporate transactions as described in the Privacy Policy. For further details on data subject rights under the GDPR, CCPA/CPRA and other laws, please review our Privacy Policy.
No Warranties. All Services are provided “AS IS” and “AS AVAILABLE.” Viral Coach does not guarantee any specific business or financial outcomes. Any success examples are illustrative only; your results depend on many factors including your participation, adherence to instructions and market conditions. No warranty is created by marketing materials or communications.
Limitation of Liability. To the maximum extent allowed by law, Viral Coach and its representatives will not be liable for indirect, incidental, consequential, special, punitive or exemplary damages. Direct damages are limited to the amounts you paid for Services in the preceding twelve months. Some jurisdictions do not permit limitation of liability; if applicable law restricts such limitation, this clause will apply to the fullest extent permitted.
Indemnity. You agree to defend, indemnify and hold Viral Coach harmless from any claims, damages, costs or demands (including attorneys’ fees) arising from your actions or violations of this Agreement.
Negotiation. In the event of a dispute, you agree to first attempt to resolve the issue informally by contacting us at admin@viralcoach.com and participating in good‑faith discussions for at least 15 business days.
Binding Arbitration. If unresolved, any claim or dispute relating to these Terms or your relationship with Viral Coach shall be submitted exclusively to binding individual arbitration under the rules of the American Arbitration Association (AAA) or JAMS. The arbitration shall be seated in Anchorage, Alaska, or conducted remotely at our discretion, unless prohibited by law. The prevailing party is entitled to recover reasonable costs and legal fees.
Class Action and Jury Trial Waiver. You agree that all disputes will be resolved individually; class or collective actions are not permitted. You waive any right to a trial by jury or to participate in class actions.
Equitable Relief. Notwithstanding the foregoing, Viral Coach may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property or enforce non‑circumvention provisions.
You are solely responsible for ensuring that your business and social‑media practices comply with all applicable laws and regulations, including advertising laws, FTC guidelines, CAN‑SPAM, TCPA, telemarketing laws and the laws of any jurisdiction in which you operate. You acknowledge that content you produce and messages you send via third‑party platforms remain your responsibility.
Neither party will be liable for failure or delay in performance where such delay or failure is caused by events beyond that party’s reasonable control, including acts of God, war, terrorism, cyber‑attacks, government actions, pandemics, labour disputes or Internet service failures. Obligations will resume upon cessation of the force‑majeure event.
We may update these Terms at any time. We will update the “Last Updated” date and, when material, provide notice via email or platform alert. Continued use constitutes acceptance of revised terms. These Terms, together with any addenda and the Privacy Policy, constitute the entire agreement between you and Viral Coach and supersede all prior agreements. If any part of these Terms is deemed unenforceable, the remainder remains in effect.
For questions or concerns about these Terms, please contact Viral Coach at support@viralcoach.com or by mail at:
PO Box 3626
Palmer, Alaska 99645
