Terms of Service
Last Updated: August 4th, 2025
Welcome to Viral Coach, LLC (“Viral Coach,” “Company,” “we,” or “us”).
These Terms of Service (the “Terms”) govern all programs, memberships, software, digital tools, and artificial-intelligence features provided by Viral Coach, LLC, a Delaware limited liability company with its principal mailing address at P.O. Box 3626, Palmer, Alaska 99645.
By enrolling in, purchasing, or using any Viral Coach™ service—including our programs, Skool™ memberships, AI tools, workshops, or related offerings—you (“Client,” “Member,” or “you”) agree to be legally bound by these Terms and all incorporated addenda.
These Terms, together with the Program Agreement, Skool Membership Agreement, Skool Membership Terms, Staffing Terms, Testimonial Partnership Addendum, AI Supplemental Terms, Acceptable Use Policy, and Privacy Policy (collectively, the “Agreement”), form the entire contract between you and Viral Coach.
If any conflict arises, the applicable addendum controls solely for that specific product or service.
Capitalized terms have the meanings assigned in this section or the applicable addendum.
Client / Member / User — A business customer that purchases or uses Viral Coach Services.
Program Agreement — Product-specific contract describing deliverables, pricing, and guarantees.
AI Supplemental Terms — Addendum governing AI-assisted features and data usage.
Services — All programs, memberships, consulting, software, and digital tools offered by Viral Coach.
Deliverables — Any materials or results produced under a Program or Membership.
Agreement — These Terms and all incorporated addenda and policies collectively.
You acknowledge that you are engaging Viral Coach solely for business or commercial purposes, not as a consumer.
You waive any statutory cooling-off, rescission, or consumer-specific rights that apply only to personal, family, or household transactions.
This Agreement is a commercial contract governed by the FAA and Alaska law.
By clicking “Buy,” “Subscribe,” or otherwise accessing our Services, you accept these Terms whether or not you sign a separate document.
Viral Coach may update these Terms at any time. We will post the revised version and update the “Last Updated” date. Continued use constitutes acceptance of the revision.
Viral Coach provides creative coaching, content strategy, marketing consulting, and AI-assisted tools.
Specific deliverables are outlined in your Program Agreement or Membership Agreement and may include: coaching sessions, content plans, AI-supported writing, or edited videos.
Timely payment and participation are required to maintain access to Deliverables.
Obligation: You agree to pay all fees as stated in your Agreement. Payment plans are courtesy financing; total program cost remains due in full.
Automatic Renewal: Skool memberships renew automatically unless cancelled before renewal via the Skool platform or written notice.
Failure to Pay: Late or missed payments may suspend access and forfeit incentives.
No Refunds: Except as provided in Section 6, all fees are non-refundable.
24-Hour Skool Refund – Cancel within 24 hours for a full refund.
View Guarantee – Refund available if conditions in your Program or Skool Agreement are met.
Money-Back Addendum – If offered, allows one-time rescission within 7 days of enrollment after the first strategy call.
No other refunds apply unless required by law.
You irrevocably waive any right to charge back or reverse payments except in cases of verified fraud.
Improper chargebacks are a material breach and may result in liquidated damages equal to the greater of $25,000 USD or three times the disputed amount, plus collection and arbitration costs.
Viral Coach may report fraudulent disputes to payment processors and law enforcement.
Incentives are conditional on compliance with the Testimonial Partnership Addendum.
Testimonials must be truthful and FTC-compliant; you grant Viral Coach a perpetual worldwide license to use and edit them.
You may not solicit or hire Viral Coach contractors or candidates outside of approved channels for 12 months following program completion. Violation triggers liquidated damages as defined in the Staffing Terms.
All content, frameworks, and software are proprietary to Viral Coach.
You receive a limited license for internal business use only.
Unauthorized duplication, resale, or derivative use is strictly prohibited and subject to termination and damages.
You retain ownership of original content you create but grant Viral Coach limited rights to edit and repurpose it for service delivery.
You must comply with all applicable laws and the Acceptable Use Policy.
Prohibited actions include illegal conduct, harassment, impersonation, IP infringement, or introducing malware.
Viral Coach may suspend or terminate access for violations.
All personal data is processed under the Privacy Policy
By using the Services, you consent to processing and international transfer of data in accordance with applicable privacy laws (GDPR, CCPA, etc.).
Your use of Viral Coach AI features is governed by the AI Supplemental Terms.
You own your Inputs, acknowledge Outputs may be non-unique, and agree not to rely on AI Outputs for professional advice.
Viral Coach does not use Inputs for public model training.
Disputes related to AI Features are resolved exclusively under the arbitration clause in Section 15.
All Services and AI Features are provided “AS IS” and “AS AVAILABLE.”
Viral Coach disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.
To the fullest extent allowed by law, Viral Coach’s total liability shall not exceed the fees you paid in the preceding 12 months.
No consequential, punitive, or special damages are recoverable.
This Agreement, and any dispute or claim arising from it, is governed by the Federal Arbitration Act (FAA) and, to the extent not pre-empted, the laws of the State of Alaska, without regard to conflicts-of-law principles.
You and Viral Coach agree to resolve all disputes exclusively through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules and the FAA.
This includes disputes regarding formation, interpretation, validity, or enforcement of these Terms.
The arbitration shall be seated in Anchorage, Alaska, and conducted before a single neutral arbitrator experienced in commercial contracts.
The arbitrator shall apply the AAA Commercial Rules, including any expedited procedures, and may conduct proceedings remotely by video conference at Viral Coach’s discretion.
The arbitrator, not any court, shall have exclusive authority to resolve all issues of arbitrability, jurisdiction, and scope of this clause, consistent with Rent-A-Center, West v. Jackson, 561 U.S. 63 (2010).
Arbitration must proceed on an individual basis only.
Class, collective, or representative actions are waived and prohibited.
The arbitrator may not consolidate claims or award relief for persons other than the individual party.
Each party shall initially bear its own arbitration costs and fees; however, the prevailing party is entitled to recover reasonable attorneys’ fees, arbitration fees, and costs as determined by the arbitrator.
The arbitrator may award injunctive or equitable relief available in court.
Either party may bring an individual claim in an Alaska small-claims court if the claim is within that court’s jurisdictional limits and proceeds on an individual basis.
All arbitration proceedings, filings, evidence, and awards are confidential except as required for judicial enforcement of an award or by law.
This arbitration clause survives termination of the Agreement.
If any part of this clause (except the class-action waiver) is found unenforceable, the remainder remains in effect.
If the class-action waiver is deemed invalid, the entire arbitration clause is null, and exclusive jurisdiction shall reside in the state and federal courts of Alaska.
Notwithstanding the foregoing, Viral Coach may seek temporary, preliminary, or permanent injunctive relief in any court of competent jurisdiction to protect its intellectual property, trade secrets, or confidential information.
You are solely responsible for ensuring compliance with all applicable advertising, data-protection, and telemarketing laws.
All social-media and marketing content you publish remains your responsibility.
Neither party shall be liable for failure to perform due to causes beyond reasonable control, including natural disasters, cyberattacks, government actions, or pandemics.
These Terms, together with the incorporated addenda and policies, constitute the entire Agreement between you and Viral Coach and supersede all prior versions.
If any provision is found invalid, the remainder remains enforceable.
Email: support@viralcoach.com
Mail: Viral Coach LLC, PO Box 3626, Palmer, Alaska 99645 USA
