Terms of Service

Last Updated: January 28th, 2025

Welcome to ViralCoach.com, a service of Viral Coach LLC, (hereinafter referred to as "Viral Coach," "Company", "we" or "us"). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these "Terms of Service,") govern your use of Viralcoach.com and the services or features offered by Viral Coach (the "Website" or "Service").

Please read the Terms of Service carefully before you start to use the Website and attendant Services as they set forth your legal rights and obligations. You acknowledge and agree that, prior to using certain features or services available through this website, you will be required to affirmatively accept these terms and conditions by clicking "I AGREE."Your acceptance will be recorded through your action of clicking on a designated checkbox indicating your agreement or as expressly outlined in a separate statement of work provided to you. This affirmative action constitutes your binding acceptance of these terms and conditions and represents your understanding of and agreement to comply with all terms and conditions herein as a condition for using the specified features or services.

THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE.

You hereby affirm and warrant that you have the legal capacity and authority to enter into and bind yourself and, if applicable, the business entity you represent, to the terms and conditions of this Agreement. By engaging with Viral Coach  and utilizing the services provided, you acknowledge that you are at least eighteen (18) years of age or the legal age of majority in the jurisdiction in which you reside. You further assert that you own, operate, and/or possess the requisite authority to bind the business entity to these terms, should you be acting on behalf of a business entity. This warranty and representation is a foundational requirement for the use of Viral Coach's services and entering into this contractual agreement.

1. Viral Coach Services

Viral Coach offers specialized social media coaching services, both online and in person, designed to optimize and transform client-produced content for enhanced social media performance. Leveraging our unique know-how and proprietary systems, we work closely with our clients to significantly improve their online presence and engagement metrics.

For clients seeking a more communal learning environment or in-depth coaching, separate terms and conditions apply for participation in the Viral Coach Skool Community (https://www.viralcoach.com/community-terms) and enrollment in the Viral Coach Program (included in the customized Statement of Work you'll receive during your initial Consultation Call). These specialized offerings are structured to cater to different needs and preferences, ensuring that each client finds the most suitable solution for their social media objectives.

2. Intellectual Property Rights

Notwithstanding any other provision of this Agreement, Viral Coach expressly retains all copyright, trademark, and intellectual property rights in and to the Website and all assets, including but not limited to all software, content, text, graphics, logos, images, audio clips, video clips, and any other materials accessed through or made available for use or download through this service. Nothing in this Agreement shall be construed to transfer, convey, impair, or otherwise adversely affect Viral Coach's ownership or proprietary rights therein, or to grant to you or any other party any right or license to use such intellectual property, except as expressly permitted under this Agreement.

3. Transformative Content License Back to Client

To the extent our intellectual property, or proprietary methods are used to transform User content in your use of these Services.  Viral Coach hereby grants to you, the client, a revocable, non-exclusive, non-transferable, worldwide license to use, for your own internal business purposes, any transformative content created or developed by you or on your behalf during the course of utilizing the Viral Coach Services, provided that you remain in compliance with all terms of this Agreement and maintain all required payments current. For purposes of this Agreement, "transformative content" shall mean any original content, works, or materials that have been substantially modified, adapted, or transformed through the use of Viral Coach Services, tools, or resources provided under this Agreement. This license does not confer the right to sell, distribute, or otherwise transfer the licensed content to any third party, nor does it permit the client to grant sublicenses to any third party, except as expressly permitted under this Agreement or with the prior written consent of Viral Coach.

4. Additional Terms Apply

For comprehensive details on the utilization and protection of your personal data, we invite you to review our Privacy Policy (https://www.viralcoach.com/vc-privacy). Moreover, our Acceptable Use Policy (https://www.viralcoach.com/acceptable-use) delineates the specific actions that are deemed unacceptable in your engagement with our services. For insights into our staffing approach and guidelines are available here (https://www.viralcoach.com/staffing-terms).

5. Information You Provide, Registration, & Passwords

As a user or prospective user of Viral Coach, you are required to provide truthful and accurate personal information to create and maintain your client profile with Viral Coach. You warrant that the information you supply is complete, accurate, and not misleading, and that you are not impersonating another individual.

You are responsible for maintaining the confidentiality of any password(s) associated with your Viral Coach account. You agree not to share your password or username, nor to transfer or allow any third party to use or access your account.

You assume full responsibility for all activities that occur under your account and agree to immediately notify Viral Coach of any unauthorized use of your account or any other breach of security. Viral Coach will not be liable for any loss or damage arising from your failure to comply with this security obligation.

You acknowledge that by providing your information and creating an account, you consent to Viral Coach collecting, using, and disclosing this information for the purpose of providing and improving its services, in accordance with our Privacy Policy.

6. Order Placement and Acceptance

When you decide to purchase a service or product from us, it's important to understand that the acceptance of your purchase is contingent upon the receipt of payment. Occasionally, we may need to request additional details about your purchase if any information provided is incomplete or inaccurate. It's within our discretion to cancel or limit an order at any time after placement. Please be aware that an electronic order confirmation, or any form of confirmation you receive, does not constitute our acceptance of your order. Should you need to modify or cancel your order after it has been placed, we urge you to contact us without delay at support@viralcoach.com. While we strive to accommodate your requests, we cannot assure modifications to your order as requested.

All services offered by Viral Coach are subject to their availability. In instances where a service is not available, we will inform you, providing the anticipated availability date, and may suggest an alternative product or service as a substitute. Should the delay in availability lead you to decide against waiting for the product or service, we will, upon your request, cancel your order. If your payment has already been processed, we will issue a full refund for that specific order. Please note that Viral Coach reserves the right to limit the sales of our products and services to any individual, geographic region, or jurisdiction, at our sole discretion.

For those making purchases, Viral Coach accepts credit and debit cards issued in the U.S. by Visa, MasterCard, American Express, and Discover, in addition to other secure payment methods facilitated by our third-party payment processor.

To place an order online, ensure you have the following:

1. The billing address associated with the card’s statement.

2. The card number and its expiration date.

3. The CVV2 code, which is the three (3) or four (4) digit code found only on the card.

By providing your payment information to us, you affirm and agree that:

(i) you are authorized to use the specified card or payment account;

(ii) you will fulfill all payments for your subscriptions by the due date if opting for a subscription-based purchase;

(iii) the payment details you have provided are accurate and complete;

(iv) you accept any applicable credit card fees; and

(v) there are sufficient funds available to complete the payment due to us.

It's also important to be aware that Viral Coach and our third-party payment service providers may obtain updated payment information from your card issuer, such as new card numbers or expiration dates, should your card expire. This updated information, if received, will be used to process payments for your subscription(s) if you have subscribed to such services. Should you prefer to opt out of this updating service provided by your credit card issuer, it is your responsibility to make such arrangements directly with them.

Viral Coach is not liable for any fees or charges imposed by your bank or credit card issuer. In situations where a charge to your credit card is reversed by your bank or credit card issuer, we may directly bill you and seek alternative methods for payment, including issuing a mailed statement.

7. Subscription Terms and Automatic Payments

As a valued user of Viral Coach, it is imperative to understand your financial commitments concerning the subscription services offered. Upon acceptance of a service order, you are obligated to pay the initial fee immediately. Continued access to our services is contingent upon timely payment of the agreed-upon recurring fee for each billing cycle. Accordingly, your account will be charged the subscription fee along with any accrued charges from the previous period (collectively, "Fees").

Non-utilization of the services provided by Viral Coach does not absolve you of your payment obligations under these Terms. Payment for services can be made using credit cards, debit cards, or other secure payment methods facilitated by our third-party payment processor. For the security and integrity of transactions, we employ a secure financial data collection mechanism, capturing essential payment information including, but not limited to, the last four digits and expiration date of the card used for transactions, along with the payment due dates.

Viral Coach reserves the unilateral right to terminate a user’s account and/or service in cases of partial or complete non-payment of the subscription period that continues for more than fifteen (15) days after the due date. Viral Coach will provide at least five (5) days written notice of termination to the email address associated with the account, though immediate termination may occur in cases of suspected fraud or abuse. Termination or discontinuation of service does not exempt you from settling any due or outstanding Fees. In instances where collections processes are initiated due to unpaid Fees, you will bear full responsibility for all related costs, including, but not limited to, legal fees and expenses. Additionally, Viral Coach may impose applicable value-added or other taxes on top of the Fees.

By engaging with our subscription-based services, you accept these financial terms and conditions, and acknowledge your commitment to maintaining a compliant user relationship with Viral Coach.

8. Disclaimer – Results May Vary

It should be acknowledged that each online venture presents its unique set of strategies, organizational frameworks, products, and services which inherently results in varied outcomes for each user. The success of your endeavor is influenced by multiple factors specific to your operational model, inclusive of but not limited to the nature of your content, organizational structure, and the spectrum of products and services you offer.

Viral Coach EXPRESSLY DISCLAIMS AND MAKES NO REPRESENTATIONS, WARRANTIES, ASSURANCES, PROMISES OR GUARANTEES regarding any level of business success, income generation, or sales for you or your entity. It is important to understand that Viral Coach will not provide sales leads or referrals at any juncture. Businesses that engage with our products or services will gain access to our courses and training material. However, this should not be misconstrued as a guarantee of success. The applicability and efficacy of our software and tools are subject to a wide array of market dynamics beyond our control, and it may not necessarily align with the specific needs of your business.

Moreover, Viral Coach does not purport to make claims regarding potential earnings, effort metrics, returns on investment, or any specific financial outcomes as a result of using our offerings.

The use of our products or services should be based on the understanding that their utilization requires time, effort, and may only be relevant under certain conditions and not others. Furthermore, Viral Coach does not provide tax, accounting, financial, or legal advice. It is recommended that you consult with professionals in accounting, law, or financial advisory to obtain guidance relevant to these areas.

9. Your Responsibilities in Running Your Business and Social Media presence

You agree to operate your business, and applicable social media account, in compliance with all applicable laws and regulations, ensuring that no unlawful or harmful activities are conducted through the use of Viral Coach's products or services. This includes, but is not limited to, adhering to laws governing advertising, marketing practices, misinformation, and community guidelines across all social media platforms. You commit to not misrepresenting the nature of your goods or services to your audience.

You are responsible for all content published on your social media channels and for ensuring that your use of Viral Coach's services aligns with all relevant legal and regulatory standards. In the event of any government investigation, legal action, or claim against your business, you must promptly inform Viral Coach, who reserves the right to terminate this Agreement without liability.

10. Testimonials, Reviews, and Pictures/Videos

Viral Coach invites and appreciates feedback regarding our services and products. We may incorporate testimonials and/or product reviews, in whole or in part, at our discretion, for any activities related to Viral Coach's offerings, across various media formats, both online and in print.

It's important to recognize that testimonials embody the personal experiences and opinions of those who provide them and may not necessarily represent what others may experience with our services or products. Outcomes can vary widely, influenced by numerous factors that are outside Viral Coach's control.

Please be aware that any testimonials, images, or other information submitted to us will be considered non-confidential and non-proprietary. By providing such content, you grant Viral Coach a royalty-free, global, perpetual, non-exclusive, and irrevocable right to use it.

Viral Coach also reserves the right to correct grammatical and typographical errors, and to modify testimonials for brevity or clarity before publication or utilization. There is no obligation on our part to publish any or all of the testimonials or reviews submitted.

By submitting content, you affirm and warrant that you possess or control all rights to the content posted, ensuring its accuracy and that its use does not breach this policy or cause harm to any individual or entity. You also agree to indemnify Viral Coach against any claims arising from the content you provide. While Viral Coach has the right to monitor, modify, or remove any content or activity, we are not obligated to do so and assume no liability for content posted by you or any third party.

11. Disclaimer of Warranty

Viral Coach endeavors to maintain the highest standards of service, ensuring the accuracy, quality, and security of all the products, materials, services, information, and sites we offer. Nonetheless, due to our reliance on collaborations with various affiliates for operational purposes, we are unable to guarantee the same standards for all our partners, as their conditions are beyond our control. Therefore, except where prohibited by law, the following disclaimers apply:

The website, these Services, and all content, is provided on an "as is" and "as available" basis, devoid of any form of warranty, whether express, implied, or statutory. This includes, but is not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose.

Viral Coach makes no warranties regarding:

(a) the security, timeliness, uninterrupted use, or error-free operation of the website or any related software, or their compatibility with any other hardware, software, system, or data;

(b) whether the website, its software, or services will meet your specific requirements or expectations;

(c) the reliability, accuracy, or availability of any data stored or processed by the service;

(d) the quality, accuracy, or reliability of any products, services, software, information, or other materials purchased or obtained by you through the website;

(e) the prompt correction of any errors, defects or inaccuracies in the website; or

(f) the website or its servers being free from viruses or other harmful components.

To the fullest extent permitted by law, all warranties, conditions, representations, and guarantees, whether express, implied, statutory, or otherwise, including, without limitation, any warranties of merchantability, fitness for a particular purpose, and non-infringement, are hereby disclaimed and excluded.

12. Limitation of Liabilities

To the maximum extent permitted by applicable law, Viral Coach including its officers, directors, stakeholders, employees, independent contractors, service providers, or agents, shall not be liable for any direct, indirect, special, incidental, exemplary, consequential, punitive, or any other damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the services; (ii) any conduct or content of any third party on the services; (iii) any content obtained from the services; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

13. Good Faith Dispute Resolution Efforts

You agree that, should any issues arise during the performance of this Agreement, you shall promptly contact Viral Coach to discuss and attempt to resolve such issues. Should it be deemed necessary by both parties, adjustments to the Working Plan of any applicable service agreement may be made by mutual written agreement. Furthermore, you agree to refrain from making any statements or actions that could be construed as disparaging towards Viral Coach. Failure to make good faith efforts to resolve issues directly with Viral Coach, or engaging in disparaging actions or statements, may result in a breach of this Agreement.

You further agree that no chargeback with your bank or credit card issuer may be initiated for any transaction under this Agreement without first making a good faith effort to contact us to resolve any dispute related to the transaction. Should you initiate a chargeback without any factual basis for the dispute, such action will be considered fraudulent and may be reported as fraud to the appropriate legal and financial authorities.

14. Dispute Resolution by Mandatory Binding Arbitration and Class Action Waiver

Please read this arbitration provision carefully to understand your rights.

If the Parties are unable to resolve any dispute internally. All disputes between the parties to this Agreement, whether arising from or related to the Agreement itself or arising from alleged extra-contractual facts prior to, during, or subsequent to the agreement, including, without limitation, fraud, misrepresentation, negligence, or any other alleged tort, shall be decided by arbitration pursuant to the Commercial Arbitration Rules of the American Arbitration Association currently in effect and in accordance with Title 9 of the United States Code, unless the Parties expressly agree otherwise in writing. Notice of the demand for arbitration must be provided, in writing, to the other Party and may be made within 45 days after the dispute has arisen, time is of the essence. All statutes of limitation, which would otherwise be applicable in a judicial action brought by a Party, will apply to any arbitration or reference proceeding hereunder. The arbitration will be decided by an arbitrator selected under the Commercial Arbitration Rules of the American Arbitration Association. Arbitration or International Centre for Dispute Resolution will be initiated and conducted in Alaska or remotely for the convenience of the Parties. Said arbitration will occur within thirty (30) consecutive days after the Party demanding arbitration delivers the written demand on the other Party, unless the Parties mutually agree otherwise in writing. The language of the arbitration shall be English. The arbitrators will be bound to adjudicate all disputes in accordance with the laws of the State of Alaska. The award rendered by the arbitrators will be in writing with written findings of fact and shall be final and binding on all Parties, and judgment may be entered upon it in accordance with applicable law in any court having jurisdiction thereof. Except by written consent of the Parties, no arbitration arising out of or relating to this Agreement or the parties' dealings may include, by consolidation, joinder or in any other manner, any person or entity not a Party to the Agreement under which such arbitration arises. The arbitration agreement herein among the Parties will be specifically enforceable under applicable law in any court having jurisdiction thereof. Neither Party will appeal such award nor seek review, modification, or vacation of such award in any court or regulatory agency.

The arbitrators will award to the prevailing Party, if any, as determined by the arbitrators, all of its Costs and Fees. "Costs and Fees" mean all reasonable pre-award expenses of the arbitration, including the arbitrators' fees, administrative fees, travel expenses, out-of-pocket expenses (such as copying and telephone), court costs, witness fees and attorneys' fees.

You and Viral Coach agree that disputes will only be arbitrated on an individual basis and shall not be consolidated, on a class wide, representative basis, or with any other arbitration(s) or other proceedings that involve any claim or controversy of any other party. You and Viral Coach expressly waive any right to pursue any class or other representative action against each other.

Failure or any delay in enforcing this arbitration provision in connection with any particular claim will not constitute a waiver of any rights to require arbitration at a later time or in connection with any other claims except that all claims must be brought within 1 year after the claim arises (the 1 year period includes the 120 day informal resolution procedures described above).

15. Viral Coach's Additional Remedies

In the event of any breach or threatened breach by you of the provisions of this Agreement, or any infringement or threatened infringement by you of the intellectual property of Viral Coach or any third party, Viral Coach shall have the right, without waiving any other remedies available to it at law or in equity, to seek and obtain immediate injunctive relief to prevent or limit such breach, infringement, or threatened infringement. This relief may include, but is not limited to, temporary restraining orders, preliminary injunctions, and permanent injunctions, from any court of competent jurisdiction, specifically within the jurisdiction of Anchorage, Alaska. Such actions are deemed necessary to protect the interests and proprietary rights of Viral Coach and to prevent irreparable harm.

Furthermore, this Agreement does not preclude Viral Coach from pursuing any other legal remedies that may be available to it for such breaches or infringements, including but not limited to the recovery of monetary damages from you and/or your business entity. By entering into this Agreement, you and your business hereby irrevocably acknowledge and consent to the exclusive personal jurisdiction and venue of the courts located in Anchorage, Alaska for the adjudication of all such claims arising under or related to this Agreement, and you further agree to waive any objection to such jurisdiction or venue.

16. Indemnification

To the maximum extent permitted by applicable law, you hereby agree to defend, indemnify, and hold Viral Coach, its affiliates, directors, officers, employees, agents, successors, and assigns harmless from and against any and all claims, damages, liabilities, losses, judgments, costs, and expenses (including reasonable attorneys' fees) arising out of or related to (i) your access to, use of, or activities in connection with the Website, the Services, or any content or products obtained through the Website; (ii) any data you provide, upload, or transmit through the Website; (iii) your breach or alleged breach of these Terms of Service or any additional terms, agreements, or policies incorporated herein by reference; (iv) your violation of any law or the rights of any third party, including intellectual property, privacy, publicity, or other proprietary rights; or (v) your conduct in connection with the Website or the Services. This indemnification obligation will survive the termination or expiration of these Terms of Service and your use of the Website and the Services.

17. Notice and Takedown Procedures; Digital Millennium Copyright Act

If you believe your work has been copied in a way that constitutes copyright infringement, please provide a notice containing all of the following information to our DMCA Agent:

(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;

(b) A description of the copyrighted work that you claim has been infringed;

(c) A description of where the material claimed to infringe is located on the Site;

(d) Your address, telephone number, and e-mail address;

(e) A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and

(f) A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

DMCA Claims should be sent to DMCA@Viralcoach.com

PO BOX 3626

Palmer, Alaska 99645

18. Third Party Links Disclaimer

Please be advised that our Website may feature links to third-party websites for your convenience and information. These third-party sites operate independently from Viral Coach and are not under our control. When you use these links, you will be leaving the Viral Coach site and any information you provide to third-party sites will be governed by their respective privacy policies and terms of service. We provide these links solely for your convenience and information; the inclusion of any link does not imply endorsement, approval, or recommendation by Viral Coach of the site or any association with its operators.

It is important to note that these third-party sites may have their own terms of service, privacy policies, and data collection practices, distinct from those of Viral Coach. We strongly encourage you to review the terms of service of any third-party website or service before engaging with it. By using these third-party links, you acknowledge and agree that Viral Coach is not responsible for the content, policies, or practices of such external sites. You access and use these third-party sites at your own risk.

Viral Coach expressly disclaims any and all representations, warranties, or guarantees regarding the accuracy, completeness, security, or timeliness of the content, information, or services provided by or through the use of the third-party sites linked to or from this website, and shall not be liable for any damages or losses arising from your use of such third-party sites.

19. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Viral Coach, its directors, officers, employees, stakeholders, independent contractors, and agents from any and all claims, actions, loss, liabilities, damages, expenses, demands, and costs of any kind, including, but not limited to attorneys’ fees and costs of any litigation or other dispute resolution, arising out of, resulting from, or in any way connected with or related to (1) your use, misuse, or attempt to use the website, software, products, or services, (2) information you submit or transmit through the Website, (3) your breach of these Terms, the documents they incorporate by reference, the Agreement, or the representations and warranties provided by you in this Agreement, or (4) your violation of any law or the rights of a third-party.

20. Third-Party Affiliate Features

In the interest of providing comprehensive and seamless services, Viral Coach incorporates certain features and functionalities offered through third-party affiliates. Notable among these partners are Stripe for payment processing services and Skool for access to the Viral Coach Skool Community and Masterclass. Your engagement with these specific features necessitates the acceptance of the Terms of Service and related policies of such third-party entities. It is your responsibility to review and agree to the terms and conditions set forth by these affiliates prior to utilizing the associated services or features. By proceeding to use these third-party offerings, you acknowledge and consent to be bound by their respective terms of service and policies, which are distinct from those of Viral Coach.

21. Termination

Viral Coach reserves the right, in its sole discretion, to terminate this Agreement and discontinue the provision of Services to you with immediate effect, without prior notice or liability, if you (a) fail to comply with any terms and conditions of this Agreement; (b) engage in any activity in violation of our Acceptable Use Policy, or (c) fail to make any payments due under this Agreement.

Upon termination for any reason, you remain responsible for any outstanding payments to Viral Coach, and any provisions of this Agreement that by their nature should survive termination shall remain in effect.

22. Governing Law

This Agreement and any dispute or claim arising out of or in connection with it, including but not limited to its interpretation, construction, performance, or breach, shall be governed by and construed in accordance with the laws of the State of Alaska, without giving effect to its conflicts of law principles.

23. Severability Clause

Should any provision of this Agreement be deemed invalid or unenforceable by an arbitrator, or by a court of competent jurisdiction where appropriate, such determination shall not affect the validity or enforceability of the remaining provisions hereof. Instead, the invalid or unenforceable provision shall be considered modified to the minimum extent necessary to make it valid and enforceable in a manner that most closely represents the original intent of the parties. If such modification is not possible, the invalid or unenforceable provision shall be severed from this Agreement, but the rest of the Agreement shall remain in full force and effect.

24. Contacting Us

We encourage our customers to contact us with questions or comments about our products and services during our regular business hours. While we strive to respond promptly, please note that email communications are not guaranteed to be secure or confidential. Please send your inquiries to support@viralcoach.com.

If you have any questions or inquiries concerning any of the Terms, you may contact Viral Coach by email at support@viralcoach.com or by regular mail at

Viral Coach

PO BOX 3626

Palmer, Alaska 99645

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